Yes, we ship all over the world. Shipping charges will be applied and will be added at the time of order.
Orders are usually dispatched within 72 working hours. Transit time depends on where you are. It is usually 2 to 5 working hours. Deliveries abroad can take between 7 and 16 days.
We use all the major carriers. We privilege the service "Colissimo suivi".
Yes, when you place your order you can choose to pick up your items in the shop.
We always strive to make our customers love our products, but if you need to return an order, we will be happy to help you. Simply send us an email to email@example.com and we will guide you through the process in accordance with our terms and conditions of sale.
Yes you can. We ask you to come to us no later than 24 hours after the validation of your order to be sure that the order has not yet been shipped. Contact us by email at firstname.lastname@example.org. The amount of the order will be refunded in full within 5 days to 15 days. If your order is already shipped or delivered, we ask you to return the order within 14 days. If the item is in its original condition we will refund the price of the returned item. The amount will be refunded within 5 days to 15 days. If the returned item is faulty we will not be able to proceed to the refund.
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Don't panic! Your order is currently being processed and you should receive your confirmation email shortly. Check your spams. If you still don't receive anything after a few hours, please contact us by email at email@example.com.
So despite the attention we have brought to your order, the preparation of your order, an item is damaged, do not panic! Send us an email firstname.lastname@example.org with a picture. We will let you know the procedure to follow.